Action Needed: Change in Remote Access VPN Service

June 21, 2019
Larry Conrad, Associate Vice Chancellor for IT and Chief Information Officer; and Jeremy Rosenberg, Chief Information Security Officer

Associate Vice Chancellor - IT and Chief Information Officer

Take Action: If you are currently using Cisco AnyConnect VPN, please install the bSecure Remote Access VPN before Sept. 30, 2019, when the Cisco VPN service will be retired.

To the campus community,

The bSecure team is pleased to launch the bSecure Remote Access VPN (Virtual Private Network) service, using the Palo Alto Networks GlobalProtect software. This service allows you to securely access the UC Berkeley network from outside of campus and encrypts the information sent through the network. This service replaces the Cisco AnyConnect VPN service.

Why change VPN services?

  • The Cisco VPN software is at end-of-life and will no longer be supported.
  • The bSecure VPN is more secure: it requires you to use your CalNet ID and 2-Step to login similar to how you log into most applications on campus.
  • The bSecure VPN service is faster than the Cisco VPN.

How to Install

If your computer has the managed Berkeley Desktop for Windows or macOS, you can install the "GlobalProtect VPN" from Big Fix (for Windows) or the Self Service application (for macOS) on your computer.

If you have admin access to your computer, download and install the GlobalProtect VPN client. See these installation instructions based on your operating system:

What to Expect

  • The bSecure Remote Access VPN will require you to login with your CalNet ID and passphrase and do the 2-Step (using Duo) to connect.
  • Similar to the current VPN, you will need to pick a gateway (tunnel) when you connect. The default option is Split Tunnel, which most of you will use. If you are accessing Library journals however, use the Library Access and Full Tunnel option.
  • View all gateway / tunnel options and portal options

Support

If you encounter any issues or have questions, please contact IT Client Services:

Or check out the Knowledge Base

Thank you for your patience and partnership as we continue to make improvements to better protect our campus community.

Regards,

Larry Conrad, Associate Vice Chancellor for IT and Chief Information OfficerJeremy Rosenberg, Chief Information Security Officer

Related Links: bSecure Remote VPN | bSecure VPN FAQ’s | Download GlobalProtect Software

If you are a manager who supervises UC Berkeley employees without email access, please circulate this information to all.

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